{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bc438b5ef6604540af35b28faf1d69a1\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bc438b5ef6604540af35b28faf1d69a1-55f5614055652214.gif","duration":95.171,"title":"Delete Later - Duplicate Purchase on a Payment Plan Queston","description":"I wanted to bring to your attention a customer who has mistakenly purchased a duplicate download access pass, thinking they needed to buy it separately. Normally, I would just issue a refund, but since they are on a payment plan, I’m considering reducing their remaining balance of $95.52 on the main bundle instead. Please let me know your thoughts on this approach. Your input would be appreciated as we navigate this situation."}