{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bc472f22633f4f32af1c9f8774a9414d\" frameborder=\"0\" width=\"1902\" height=\"1426\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1426,"width":1902,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1426,"thumbnail_width":1902,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bc472f22633f4f32af1c9f8774a9414d-f55db4dfb7a24dfd.gif","duration":512.592,"title":"Welcome to Your Customer Success Manager Onboarding Program! 🚀","description":"Hi there! In this video, I want to welcome you to your first day as a Customer Success Manager at GitLab and congratulate you on joining our team. I’ve outlined our four-week onboarding program designed to help you get up to speed with the resources and processes specific to your role. Each week builds on the last, covering foundational processes, technical tools, backend tools, and advanced engagement strategies. As you go through the program, please remember to check in with your onboarding buddy and reach out with any questions you may have. I'm looking forward to working with you through this onboarding journey!"}