{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bd52d46673834d93b0df94302e6d6ba8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bd52d46673834d93b0df94302e6d6ba8-496fda27302dd8c7.gif","duration":291.12,"title":"Staircase AI Sentiment Framework","description":"Overview of the Staircase AI Sentiment score and sentiment labeling framework. Senitment labels are assigned to all inbound customer communications and are rolled up into an overall account sentiment score which is then rolled into the overall account AI health score indicator. Quickly identify negative sentiment or customer friction issues before they snowball into bigger problems or churn."}