{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/be2e6bc38a704b16931224e335e695c5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/be2e6bc38a704b16931224e335e695c5-00001.gif","duration":209.52,"title":"Automations 3","description":"In this video, I will explain the new tech quote follow-up process. We have implemented a system to automate the follow-up on quotes given by technicians after scheduling inspections. The system requires interaction from the CSRs to ensure smooth execution. I will walk you through the inspection status and how it generates notifications and emails once an inspection is complete. Additionally, I will discuss the questions to ask technicians regarding the inspection, quote, discounts, and follow-up timing. This video provides important information for our team's workflow."}