{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/beb347990cab4cc4896bc47c74d037ce\" frameborder=\"0\" width=\"1242\" height=\"931\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":931,"width":1242,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":931,"thumbnail_width":1242,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/beb347990cab4cc4896bc47c74d037ce-1716215035060.gif","duration":316.032,"title":"Collecting Guest Reviews ","description":"In this video, I will walk you through the TripWorks review flow, how to set it up, and what it looks like from your customer's perspective. Collecting reviews is crucial for tour operators as it helps build credibility, attract new customers, and continuously improve the quality of services based on guest experiences. I will show you how guests can leave reviews, the options they have based on their star rating, and how you can filter out negative reviews. Watch this video to learn how to streamline your review collection process and enhance your online reputation."}