{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bf03de389d594d5b894be4b0ead75b06\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bf03de389d594d5b894be4b0ead75b06-1f9d708e6c15e311.gif","duration":66.066667,"title":"SelectHR: Troubleshoot error messages in the Event Log","description":"This Loom explains how to check the event log when a website error message appears. After attempting to save a new working pattern, viewers may see an error asking them to contact an administrator for assistance, such as error number 6297. In the admin tool, go to Configuration and select Event Log, then match the ID to the error number and open the top record to view a more detailed message. That detailed error message can be copied into the knowledge base, and if no article helps, a case should be logged with support."}