{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bf071b3b14a44d9fa4791b1152d63ddb\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bf071b3b14a44d9fa4791b1152d63ddb-00001.gif","duration":171.55999999999995,"title":"Super Support: What to Do If You Forget Your Passphrase in Passball","description":"In this video, we discuss what to do if you forget your passphrase in Passball. I will guide you through the recovery process, which involves using a virtual key file that you should have saved. We will cover how to request help from an administrator, check your email for the recovery link, and create a new passphrase if necessary. It's important to note that having the virtual key file is crucial for this process. No action is required from you, but it's essential to understand the steps in case you ever forget your passphrase."}