{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bf11f08b42f94ad4a85e08a4fdbf93d7\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bf11f08b42f94ad4a85e08a4fdbf93d7-e6208dcd8c846556.gif","duration":168.32,"title":"Leading Dispute Operations and Analyst Coaching","description":"This Loom focuses on the candidate’s dispute management and team leadership experience for a Team Lead role. The speaker spent 10 years at a US payment acquiring company in Atlanta, progressing from speed analyst to speed process lead and managing 1 to 5 new higher-level analysts as subject matter experts. They handled about 200,000 disputes per month and trained 10 to 13 new analysts, while consistently managing 1,000 to 15,000 disputes and achieving 82 to 85% win rates for subscription merchants. They also built dispute and invoice management procedures from scratch and now highlight coaching analysts, improving win rates at scale, and end-to-end dispute handling as what excites them about the role."}