{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bf852bc13e1a4f76ba456d455a4dfcee\" frameborder=\"0\" width=\"1876\" height=\"1407\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1407,"width":1876,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1407,"thumbnail_width":1876,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bf852bc13e1a4f76ba456d455a4dfcee-5404f7d263b1d62e.gif","duration":346.286,"title":"Arranging a Refund on Behalf of a Purchaser","description":"In this video, I walk you through the process of initiating refunds for guests who have purchased tickets to our event. To start, navigate to the guest list and follow the steps to submit a refund request, which includes entering the email used for purchase and the last four digits of the card. Once the request is submitted, I explain how to track the refund actions within SeatRobot, including monitoring the confirmed guest count and the number of refunded tickets. I also highlight how refunds will appear in our accounting reports. Please make sure to familiarize yourself with these steps so we can efficiently manage any refund requests."}