{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c0562758dfeb4b03877aa454f361ac81\" frameborder=\"0\" width=\"2014\" height=\"1510\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1510,"width":2014,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1510,"thumbnail_width":2014,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c0562758dfeb4b03877aa454f361ac81-9e613dd11c2b105b.gif","duration":77.266667,"title":"Getting Started with SocialNPS: A Step-by-Step Guide","description":"In this video, I walk you through how to get started with SocialNPS, once the feature is activated on your account. You’ll learn how to access the send table and send surveys either manually or through automation. I demonstrate the manual process by selecting a patient, in this case, Scotty, and sending the NPS survey, which then moves the patient into the queue list. This queue contains patients who have received or are about to receive the survey, and they will remain there until they respond or the request times out. Please take a moment to familiarize yourself with these steps so you can effectively engage with our patients."}