{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c0bdf43b3c4c499f8307b4bd762c40d6\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c0bdf43b3c4c499f8307b4bd762c40d6-00001.gif","duration":288.901,"title":"Leveraging Support Logic for Team Performance Analysis","description":"In this video, I will discuss how executives can utilize support logic to analyze the performance of their teams. I will introduce the new charts added to the analytics section of support logic, including the escalation chart, likelihood escalates chart, and escalation request chart. These charts provide valuable insights into the number and percentage of escalations, predicted escalations, and customer-requested escalations. Additionally, I will explain how executives can use different case fields to analyze trends in escalations based on regions and sentiments. This video aims to help executives make data-driven decisions and take appropriate actions to improve team performance."}