{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c144725b274d4eb3ac7be27e100b1d44\" frameborder=\"0\" width=\"1888\" height=\"1416\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1416,"width":1888,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1416,"thumbnail_width":1888,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c144725b274d4eb3ac7be27e100b1d44-8059d49dcd72a0f5.gif","duration":130.06,"title":"Introducing Custom Settlement Offers for Enhanced Flexibility","description":"Today, I'm excited to introduce a new feature that allows for ad hoc settlements, even when no settlement offer is active for an account. This means that agents can now create their own custom settlement offers at any time, including specifying amounts, discounts, and payment plans. To enable this feature, admins need to go to settings, user management, and adjust roles to allow agents to create custom settlement offers. Remember, this is console only and won't affect other permissions. Please make sure to set this up so your team can take advantage of this flexibility!"}