{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c197c41b8fd54516b7eb3eb0305f29b0\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c197c41b8fd54516b7eb3eb0305f29b0-7456d7a799ac4c3b.gif","duration":110.017,"title":"Syncing Glide Duration Fields Between ServiceNow and Jira","description":"In this video, I walk through the process of syncing a dummy field called 'dd' from ServiceNow to Jira, highlighting how I've populated it with glide duration information. I explain that while the ticket was initially synced with blanks, I've now filled in the raw value in Jira's remote number field. Additionally, I demonstrate how I've manipulated the due date field to reflect a timestamp with an added duration, which should translate to a specific date in January. The key takeaway is that while the data appears as text, there's significant potential for manipulation. Please take a look at the custom field setup to see how I've integrated these values."}