{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c210c10c056c4554932be7af9078d7ee\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c210c10c056c4554932be7af9078d7ee-75f1d75f541c93e6.gif","duration":1361.135,"title":"Configuration Wizard","description":"In this video, I walk you through the configuration wizard for our agent, Pronica, focusing on how to customize the deployed instructions for our online coffee shop, Roast1. I discuss the importance of adjusting greetings, sales scripts, and the product search protocol to enhance customer interactions. I also demonstrate how to draft and test new instructions while ensuring they align with our brand's casual and friendly tone. I request your feedback on the drafted instructions and encourage you to think about any additional changes you might want to implement. Please let me know your thoughts as we aim to refine our customer engagement strategy."}