{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c27abd9d6bb44f63a3db0db47d813499\" frameborder=\"0\" width=\"1106\" height=\"829\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":829,"width":1106,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":829,"thumbnail_width":1106,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c27abd9d6bb44f63a3db0db47d813499-8256096de17b3959.gif","duration":2687.978,"title":"Platform Review","description":"Hello everybody, I'm Ricardo, a Customer Success Manager at Customer Alliance for the past three years. In this video, I guide you through our platform, explaining categories, satisfaction scores, and comment rates. I show how to analyze reviews, understand customer demographics, and improve performance. No specific action requested."}