{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c3c81db7d67646f1b7460859ca2066c9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c3c81db7d67646f1b7460859ca2066c9-f4eb9751b2c5e34b.gif","duration":3320.88,"title":"Meeting: AMA: Service Agents","description":"In today's webinar, we discussed the challenges many of our Jira Service Management (JSM) customers face with routing and staffing, including issues like wrong queues and manual effort in ticket assignment. We introduced our approach to Workforce Optimization, using an airport control tower analogy to illustrate how we can improve scheduling, capacity, and availability to route work more intelligently. Antriman provided a live demo showcasing key features that will be available in our Early Access Program (EAP) by mid-April, including schedules, capacity management, and real-time agent status. I encourage everyone to sign up for the EAP and share your feedback, as your input is crucial in shaping these capabilities. Thank you for joining us today!"}