{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c442b85affd941a0a1d928778b59aa40\" frameborder=\"0\" width=\"1668\" height=\"1251\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1251,"width":1668,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1251,"thumbnail_width":1668,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c442b85affd941a0a1d928778b59aa40-c366f47220c82af1.gif","duration":255.076,"title":"Managing GrubHub Reviews and Reporting","description":"In this video, I walk you through the process of handling GrubHub reviews, especially when they are negative due to driver issues. I explain how to flag these reviews for removal and the importance of responding appropriately without placing blame. I also mention that I will be logging into GrubHub to demonstrate the steps in real-time. Please pay attention to the process, as it’s crucial for maintaining our service quality."}