{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c46b328373e74752857c013b16057679\" frameborder=\"0\" width=\"1362\" height=\"1021\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c46b328373e74752857c013b16057679-36f0c56bf2385c34.gif","duration":288,"title":"Updating Resident Balances in Operator Portal","description":"This Loom explains how operators update resident balances in the Operator Portal, primarily through the Billing Exceptions inbox. It covers checking flagged statements for the current billing cycle, then choosing to update the balance with a reason and new amount, confirm the balance is correct, or remove the task if it is no longer applicable. For example, it notes Xavier has no charges generated for the month, and Grace Nelson shows a recent payment made on March 6 with options to update the balance, skip the invoice, or mark the balance as correct. It also describes alternative balance adjustments in the Private Pay All Accounts list during the preview stage about 12 days before the auto-pay date and later via the Accounts page after statements are sent."}