{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c4acce68cf2c464eaf7de474a88a979d\" frameborder=\"0\" width=\"1148\" height=\"861\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":861,"width":1148,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":861,"thumbnail_width":1148,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c4acce68cf2c464eaf7de474a88a979d-d18b4c540b947330.gif","duration":342.205,"title":"Deleting vs Disabling Products and Categories","description":"This Loom explains when to delete versus disable products and categories in the merchandise portal. Deleting permanently removes items and categories, but it may fail if the product has been ordered before and appears in a user order history, in which case you cannot delete it. Disabling is the preferred option to temporarily hide items from the app while keeping them available in the portal, and they can be re-enabled later. The same delete or disable choices apply to categories, and changing a product or category can affect items underneath. If you use Square or Toast POS, disabled items or categories may be re-enabled after a full mini-sync, so disable them in POS as well."}