{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c4bae3ef5a414cfea2a6d620f3d8232f\" frameborder=\"0\" width=\"1668\" height=\"1251\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1251,"width":1668,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1251,"thumbnail_width":1668,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c4bae3ef5a414cfea2a6d620f3d8232f-522d57825dc71b09.gif","duration":132.306,"title":"Win Back Form Response Process Explained 📩","description":"In this video, I walk you through the steps to take when someone replies after using the win back form. I demonstrate how to assign the response to the appropriate team members, specifically Taylor, Olivia, and Sabrina, so they can follow up effectively. It's a straightforward process, and I emphasize the importance of ensuring they reach out to the customer and check for rewards accounts. Please make sure to follow these steps when handling replies."}