{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c503b600a024419e88c1455c147677e9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c503b600a024419e88c1455c147677e9-2825f271673c9a85.gif","duration":530.12,"title":"Call Pro Plus Introduction Session_English","description":"This Introduction outlines the steps for effectively using Call Pro Plus for managing reservations and guest inquiries.\n\n1. Initial Setup of Call Pro Plus**\n- Access Call Pro Plus.\n- Choose between unit level or product view in the display settings.\n- Navigate to: **Settings &gt; Property Settings &gt; Operations** to change the display.\n- Click **Save** to apply changes.\n\n**2. Starting the Reservation Process** \n- Gather information on: \n  - Number of travelers\n  - Travel dates\n  - Presence of children or pets.\n- Select the travel period to filter available products.\n\n **3. Selecting Products** \n- Choose between: \n  - ISE recommendation flow (similar to guest view)\n  - Manual selection of products.\n- Ensure to check for any restrictions or requirements on the selected rates.\n\n **4. Language Settings for Local Calls** \n- Change the display language to the local language for better communication.\n- Ensure features and sales plans are displayed in the selected language.\n\n**5. Adding Reservations to the Basket** \n- Select a product and its pricing (e.g., daily rate).\n- Add the selected room type to the basket.\n- You can add multiple reservations in one booking.\n\n**6. Searching for Specific Features** \n- Use the search function to find specific room layouts or features.\n- Clear selections if needed.\n\n**7. Applying Promo Codes** \n- Enter promo codes for loyalty rates or returning guests.\n- Ensure the product details include conditions and cancellation policies.\n\n**8. Using Quick-Res Function** \n- Utilize the quick-res function for simpler bookings.\n- Review offers and conditions before adding to the cart.\n\n**9. Finalizing Reservations** \n- Search for returning guests by name.\n- Save the reservation details.\n- Add company details if applicable.\n\n**10. Adding Extras and Finalizing Checkout** \n- Add extras for each reservation as needed.\n- Confirm pricing changes if applicable.\n- Proceed to checkout.\n\n**11. Payment Options** \n- Decide whether to skip payment or enter credit card details (if applicable).\n- Send a proposal to the guest if needed.\n\n **12. Managing Proposals and Availability** \n- The system will block rooms upon sending a proposal.\n- Monitor the countdown for proposal expiration.\n\n**13. Utilizing Call Pro Plus for Reservations** \n- Use Call Pro Plus for email and reservation management without additional costs.\n- Define internal processes for using ISE recommendations or full display.\n- Always verify guest details before finalizing reservations.\n- Ensure compliance with local regulations regarding payment processing.\n\nTips for Efficiency\n- Familiarize yourself with the quick-res function for faster bookings.\n- Regularly update language settings based on guest demographics.\n- Keep a list of common promo codes for quick access."}