{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c54aa9379a4e463798ca6d60ac0a49b2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c54aa9379a4e463798ca6d60ac0a49b2-6d16f9d6d65a0f92.gif","duration":158.988,"title":"Automating Customer Query Management with an FAQ Workflow","description":"In this video, I walk you through a workflow I've created to automate the handling of repetitive customer queries, which often clutter our communication channels. By using Gmail, or any other platform you prefer, the system identifies questions asked three or more times within the last 14 days and compiles them into a clean FAQ format. This process not only saves time but also ensures we avoid duplication in our responses. I encourage you to consider implementing this workflow in your own operations to enhance efficiency. Thank you for watching!"}