{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c5b8d4a8456d43b980e191b144d9e2de\" frameborder=\"0\" width=\"1758\" height=\"1318\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1318,"width":1758,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1318,"thumbnail_width":1758,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c5b8d4a8456d43b980e191b144d9e2de-a4b8277afc9a0ccd.gif","duration":679.676,"title":"Voice Agent Types and Key Settings Overview","description":"This Loom explains how voice agents work in Brave, focusing on the main configuration options. It covers three agent types: outbound default, inbound default, and specialists that are reached via handoff. The speaker details key voice-specific settings including instructions, conditional tools, booking capabilities with appointment lookup and rescheduling, phone first-message timing for outbound calls, end-call messages, max call duration up to 24 hours, average call time around 3 to 3 and a half minutes, and optional background sound. It also describes voicemail detection for outbound calls, call transfers and handoffs with no delay, external API connections, and optional call summaries emailed to a selected teammate after each call."}