{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c78c9c0b5009484681e43e4ffbf79d50\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c78c9c0b5009484681e43e4ffbf79d50-f372f7c144450f5f.gif","duration":168.3,"title":"How to Transfer a License","description":"This Loom explains how to transfer a license within DocuPet, including when transfers are typically used. It recommends completing any transfer of ownership before starting the license transfer, then using PetOwnerRecordSearch to open the correct PetOwner profile, removing the previous pet from the account by setting its status to removed, and selecting license transfer on the New Order workflow. The order is processed through tag selection, summary review, and payment if applicable, and the transferred license appears on the new pet’s profile with fees shown in order history. Finally, it instructs canceling the original license on the previous pet by changing its status from active to cancelled to ensure only one active license remains."}