{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c8a3a6c0ee5942d8a67b1f0dd12be3b9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c8a3a6c0ee5942d8a67b1f0dd12be3b9-c689926ba88d1cce.gif","duration":144.448,"title":"Leading Indicator KPI Creator","description":"In this video, I introduce the Leading Indicator KPI Creator, a tool designed to help our team identify measurable KPIs that can predict customer success and reduce churn. By providing details about our company and current metrics, we can receive a tailored KPI strategy that includes recommended indicators, communication strategies for our team and leadership, and an implementation guide. This is particularly beneficial for those of us in customer success who want to effectively demonstrate our value to the C-suite. I encourage you to engage with this tool to enhance our approach to customer retention and success."}