{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/c9cf7adf40af4961ad228898437d2e3d\" frameborder=\"0\" width=\"1854\" height=\"1390\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1390,"width":1854,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1390,"thumbnail_width":1854,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/c9cf7adf40af4961ad228898437d2e3d-4e7c8d5b69e43d09.gif","duration":299.435,"title":"Teams on Tickets in gaiia","description":"This Loom explains the new Teams on Tickets capabilities in Gaia and how they improve ticket assignment coverage. Previously, tickets were assigned to a single person, so absences or departures could break workflow; the new linkage connects user groups to tickets to help find unassigned tickets matching skills and supports admin workload views. It demonstrates adding a Team field to tickets, capturing assignment and unassignment changes in ticket activity history, using default team assignments in templates, and filtering by team assignments in the tickets page. The speaker also notes upcoming mailbox capabilities and other features for the September 21 release, including API-based team assignment, reporting enhancements, activity capabilities, and more customized notifications."}