{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ca2aa6236bb04f53aa79305e4a165d34\" frameborder=\"0\" width=\"1546\" height=\"1159\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1159,"width":1546,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1159,"thumbnail_width":1546,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ca2aa6236bb04f53aa79305e4a165d34-f8c13d2a93367251.gif","duration":170.701,"title":"Just 1 Thing- Add and Remove with Call Queues","description":"This Loom explains how to manage call queue membership manually and automate it with workflows. It shows that you can add or remove people from call queues either directly in the call queue lists, in bulk through reports by filtering active clients and submitting updates, or from the call queues interface. The key automation example is in Settings under Automated Workflows, where a workflow can add someone to a new call queue 200 days before they turn 65, with actions scheduled later and optional removal from the previous queue. It also covers workflows for “second attempt needed” leads and for removing people from all call queues when they should not be called again."}