{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ca67e6626bea49d1ac9f891ecf0180d9\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ca67e6626bea49d1ac9f891ecf0180d9-66863de4a9a0ba07.gif","duration":928.2,"title":"Understanding and Editing Text AI Agents","description":"This Loom explains how to configure and edit AI text journey agents, with an emphasis on editing the correct agent per journey stage. It walks through four journey stages, noting the starting line agent handles conversations up to booking, including leaving the default initial message as a soft opener like “can I ask a couple questions,” and choosing Lightning Auto Optimized with a recommended response delay of 40 seconds. It details key instruction, actions with conditional tools such as a stop contact tool for SMS opt outs, and booking and follow-up configuration, including time-gating. It also covers an easier edit workflow using Edit with AI, saving drafts, testing, and then publishing draft changes to the live agent."}