{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cad259091660421097e7e148250cf2ba\" frameborder=\"0\" width=\"1952\" height=\"1464\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1464,"width":1952,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1464,"thumbnail_width":1952,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cad259091660421097e7e148250cf2ba-03ebce0af5b22359.gif","duration":180.956,"title":"How to Process Full and Partial Refunds in ServiceMonster 💰","description":"In this video, I walk you through the process of performing a full or partial refund in ServiceMonster. First, we locate the transaction and initiate the refund, which typically takes three to five business days. For partial refunds, I explain how to void the original payment and reflect the refund in the invoice by using a hidden line item called Correction. I also emphasize the importance of adding a reference number for tracking purposes. Please follow these steps carefully to ensure accurate processing of refunds."}