{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cb9830cd419b4a02a397bb17baa17bc6\" frameborder=\"0\" width=\"3024\" height=\"2268\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2268,"width":3024,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2268,"thumbnail_width":3024,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cb9830cd419b4a02a397bb17baa17bc6-1e5c3ca1720a6fbb.gif","duration":367.776,"title":"Setting up automations for customer communications","description":"This Loom demonstrates how to create automated communications that send emails based on specific order events. It shows building an email template named Delivery Confirmation Order Information for the Order object, addressed to the order customer contact, with replies routed to the sending user and a subject that includes the order number; the order is also attached. Next, it creates an automation triggered on order delivery that sends the selected template. The Loom then tests the flow by completing a delivery route and confirms the notification was sent with the order number and the attached rental contract."}