{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cc2a6c6e6db9461faab593fe83abbc48\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cc2a6c6e6db9461faab593fe83abbc48-9e06287084531433.gif","duration":69.205,"title":"Parent Requests Class Cancellation Process Overview","description":"This Loom explains how a parent requests to cancel a class in the system. The parent goes to their dashboard, where they can see their child’s booked class. They click the request cancellation link at the bottom, which opens a popup to collect information. The parent rates the experience with star ratings, selects a reason for cancelling (including an other option), and can leave comments for the provider."}