{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ccb4f6872044431688a115a870d404d6\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ccb4f6872044431688a115a870d404d6-1666357056727.gif","duration":247.63,"title":"October 2022 - Amazon Fails to Produce Order History Reports","description":"The Easy Book Prep extension relies on Amazon's order history reports* for processing and importing your orders into Quickbase. At the moment, Amazon fails to produce these reports reliably for some clients. Here is what you can do:\n1) Keep processing your orders multiple times per day, if you can.\n2) Contact Amazon's customer service** and ask them to fix the order history reports asap.\n3) If you can't see your orders show up in Quickbase*** after 10 days, enter them manually, as explained here: https://www.loom.com/share/9a562c3e06254e7aa2e47c16c3e64ba7\n\n*https://www.amazon.com/b2b/reports\n**https://www.amazon.com/hz/contact-us\n***https://rispent.quickbase.com/db/bnra5x7z8?a=td (newest orders are at the top of the list per default)"}