{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cd31490acfb7472cbc909714d6705333\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cd31490acfb7472cbc909714d6705333-1d0e6b97eb08d212.gif","duration":133.526,"title":"AI Assisted No Touch Email Password Reset Demo","description":"This Loom demos Prismatic's AI-assisted, fully automatic, no-touch password reset workflow inside the Synchro RMM ticketing system. The demo assumes the customer portal is set up for customers to access and that customer systems in 365 have a secondary email address listed for identification. A ticket is created for someone locked out and then, within 15 seconds, a queue monitoring agent identifies it as a password reset ticket. The presenter then shows the reset flow after the ticket is selected."}