{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cde76e2e562f4774a0a297a3a91fb326\" frameborder=\"0\" width=\"1402\" height=\"1051\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1051,"width":1402,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1051,"thumbnail_width":1402,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cde76e2e562f4774a0a297a3a91fb326-f4bcc67b41114a6c.gif","duration":234.326,"title":"How to Mark an Account Moved Out","description":"This Loom explains how to mark a resident’s Sunbound account as moved out when the resident has left the community and no longer owes any balance. The presenter goes to the Accounts page, finds the resident by name (example: Emma Hopkins), and if there is an outstanding balance, zeroes the balance out from the three dots next to Collect. After confirming the balance is updated to zero, they use the three dots next to Details to mark the account as moved out and confirm account deactivation. Deactivated accounts can be viewed by filtering by account status."}