{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ce72c80992d648e4b3fdac3934708e46\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ce72c80992d648e4b3fdac3934708e46-52ee81d76153b33d.gif","duration":145.762,"title":"Understanding Our Appointment System 🏥","description":"In this video, I explain our updated appointment system at Grayswood practice, which we implemented in 2023. We’ve transitioned to a Total Triage model to streamline how patients submit queries and book appointments. This change has significantly reduced waiting times and improved access for everyone. I encourage you to visit our practice website to familiarize yourself with the new online request system. Please let me know if you have any questions!"}