{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ce9dd265528e4ce0b3aed722bc76c016\" frameborder=\"0\" width=\"1954\" height=\"1465\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1465,"width":1954,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1465,"thumbnail_width":1954,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ce9dd265528e4ce0b3aed722bc76c016-1713300360822.gif","duration":381.733,"title":"Customer Experience Walkthrough for Warranties","description":"In this video, I walk through the customer experience for our warranties feature set. I use an example order with two items, one of which has an underlying warranty policy. I explain how to determine which products qualify for warranty and the expected outcomes and return reasons. I also discuss the customer portal options for standard returns and warranty claims, and why some products can be available for both. Finally, I demonstrate the process of making a warranty claim, including uploading an image, leaving comments, selecting a warranty-specific return reason, and choosing between exchange and store credit. No action is requested from the viewers."}