{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ceb25b6f078b43e5829bbb104652963d\" frameborder=\"0\" width=\"1114\" height=\"835\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":835,"width":1114,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":835,"thumbnail_width":1114,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ceb25b6f078b43e5829bbb104652963d-26049c4e760aaf82.gif","duration":201.424,"title":"Neo Agent Integration with ScalePad","description":"This Loom introduces a new integration between NeoAgent and ScalePad to automatically generate client roadmap initiatives. Nick, founder and CEO of NeoAgent, explains that over 100 MSPs use NeoAgent to agentically automate complex workflows, and the integration can analyze tickets over the last quarter to identify trends. In the example, an agent inspects PSA data and existing roadmap initiatives, then refreshes a previously empty roadmap with initiatives including recurring CPU alert issues for a single Mac station and multiple password reset tickets, each with a reason for its inclusion. The Loom also notes that MSPs are already using this integration for similar purposes."}