{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cefb276743a044519ad4b2d1b64818f0\" frameborder=\"0\" width=\"2560\" height=\"1920\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1920,"width":2560,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1920,"thumbnail_width":2560,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cefb276743a044519ad4b2d1b64818f0-ce5ae28aa8f1ec51.gif","duration":239.12,"title":"ServiceTitan Lead Import Settings Explained","description":"This Loom explains how to configure lead import settings in the ServiceTitan integration, focusing on whether to import records as customers or leads. The speaker notes that customer syncing has strict syncing mode, which only syncs when real customer data like name and address is present; without it, the integration can use placeholder address data. They recommend addressing tradeoffs: turning on strict syncing mode and turning off placeholder address to avoid dummy entries, or leaving strict syncing mode off to ensure records sync even when addresses are missing. The Loom also covers a setting to do not perform updates when there is a partial match, advising most users to leave it off so existing customers can be updated."}