{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cf19a37806f545b1b21d699c5bf66de2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cf19a37806f545b1b21d699c5bf66de2-90768e450d59b459.gif","duration":174.137,"title":"Notifying an internal slack channel when a ticket is created🚀","description":"In this video, I walk you through setting up a workflow to notify a Slack channel when a ticket is created. We start by navigating to the FinAI section and creating a new workflow from scratch, selecting \"When a Ticket is Created\" and filtering for customer tickets. I demonstrate how to add a step to notify a public Slack channel and ensure the correct account is linked. Finally, I guide you to save and set the workflow live. Please follow along and implement this setup in your own workspace."}