{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cf58909294534656a351329aba5d2ad2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cf58909294534656a351329aba5d2ad2-2a9931c06ea87594.gif","duration":153.9,"title":"Processing Returns and Refunds in Billing","description":"This Loom explains how to process returns and refunds in the Bill and Module by creating a new return, adding eligible items, and posting the refund. It notes that only items on a paid invoice are searchable for return, and highlights the restock setting, which usually matches the return quantity but can be zero if the product was used. The video covers selecting a return reason, saving the return, and using post return to issue a credit or refund, including refunding directly to the card for integrated payments. It also explains that procedure deposits are refunded from the credits tab by converting a credit to a refund, and that refunds can be viewed from the billing dashboard refunds tab."}