{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/cf909c94d176493f9ac03a71ffe3d49e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/cf909c94d176493f9ac03a71ffe3d49e-8fb637cde52e759a.gif","duration":60.233333,"title":"Using Diagnostic Recorder for Checkout Errors","description":"This Loom demonstrates how to use the Diagnostic Recorder in the admin area to capture what the platform does when an action fails. The presenter explains naming a session, pressing record, and then repeating the problem in the same browser, such as viewing the storefront and going through checkout. Timeline entries include time, region, type, and messages describing which checkout options were not offered and what rule stopped them. If the issue is tied to a print system, the recorder also shows external call entries with the request sent and the response received, and it is located under system alongside a trace viewer."}