{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d0066e50cce846a9bc72c2ea95fffc2a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d0066e50cce846a9bc72c2ea95fffc2a-10876e7e404fb4f3.gif","duration":150.229,"title":"How to Mark Shop Orders Ready and Collected","description":"This Loom shows how to manage members shop orders by marking them Ready for Collection and then Collected. From the Shop tab, the presenter reviews pending orders, then clicks Mark ready to send an email to the member that their items are ready. After collection, they click Mark Collected to send a confirmation email, and the orders move into the Collected tab; they note all pending orders become collected after this step. The Loom also explains how to issue refunds by clicking Refund and entering the total refund amount, including an example where a full payment is refunded and another where a t-shirt refund of £5 is processed."}