{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d0502e1a889343d9b1cc8848b491b4ea\" frameborder=\"0\" width=\"2670\" height=\"2002\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2002,"width":2670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2002,"thumbnail_width":2670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d0502e1a889343d9b1cc8848b491b4ea-ce39e44ccb995acd.gif","duration":111.3171,"title":"Call Routing Setup for CloudTalk: Day and Night Mode","description":"In this video, I guide office managers on how to effectively route calls in our CloudTalk system during both day and night modes. I explain our defined business hours, which are from 8 AM to 5 PM, Monday through Friday, and how calls outside of this timeframe will be directed to the default settings. I also demonstrate how to add an extension to ring after hours. Please follow along as I show you how to adjust these settings in the call routing section."}