{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d0f253f77bd94ceda63a48340e636cbe\" frameborder=\"0\" width=\"1668\" height=\"1251\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1251,"width":1668,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1251,"thumbnail_width":1668,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d0f253f77bd94ceda63a48340e636cbe-e73b4c6aa768a001.gif","duration":69.419,"title":"Resolving Delivery Delays with Intelligent Cost Splits","description":"This Loom explains how Nike, as Wayfair’s Ops Manager, uses an agent to review delayed deliveries and determine responsibility for added costs. The agent analyzes each delay reason, splits the cost, and shows who bears it, such as the carrier in cases attributed to the carrier. It can also suggest resolution steps like rerouting with a different carrier for carrier-related delays and handling weather-related splits between Wayfair and the carrier. Nike highlights that the agent can analyze delays across all deliveries at once, detect regional patterns, and track the savings achieved by Waypoint."}