{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d1b9681d070643bfaf975044e1a830d7\" frameborder=\"0\" width=\"1886\" height=\"1414\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1414,"width":1886,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1414,"thumbnail_width":1886,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d1b9681d070643bfaf975044e1a830d7-394b9d2fa2c837d4.gif","duration":512.039,"title":"How to Use OmniSearch in Sage Care","description":"This Loom demonstrates OmniSearch, a new global search in Sage that helps users find any record from one place. The search bar is available on every page with no setup, and on web you can press Command K, showing results grouped by clients, contacts, referrers, calls, recordings, care plans, and emails with keyboard navigation and icons. It can search inside call transcripts and care plans, and jumping from care plan topics shows related calls and recordings with date and time details. OmniSearch also highlights matching phone numbers or emails, reveals relationships between contacts and linked clients, and shows duplicate records side by side while searching across all client statuses and referral sources."}