{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d1c2ea56f45e44c7a994edcd13902cd0\" frameborder=\"0\" width=\"2094\" height=\"1570\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1570,"width":2094,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1570,"thumbnail_width":2094,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d1c2ea56f45e44c7a994edcd13902cd0-ce83eccaac09f66b.gif","duration":145.9598,"title":"I cant see any messages in the dashboard I only see the message that something is wrong","description":"In this video, I explain how to troubleshoot an error message on the dashboard related to user access. If a user account isn't receiving enquiries, it's likely because it hasn't been copied into the enquiries. I walk through the steps to ensure that multiple users can log in and see the messages, emphasizing the importance of copying the correct email addresses. Please make sure to check user settings if you encounter visibility issues."}