{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d1e172f9fa2c4c13ab44a2a881565ed4\" frameborder=\"0\" width=\"1484\" height=\"1113\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1113,"width":1484,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1113,"thumbnail_width":1484,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d1e172f9fa2c4c13ab44a2a881565ed4-00001.gif","duration":410.69,"title":"Introduction to the Guest Experience App in rezStream","description":"In this video, I will introduce you to the guest experience app in RedStream powered by Akiya. I will demonstrate how the app connects and transfers all reservations to the platform. You will learn about key features such as viewing arrivals, in-house guests, and broadcasting messages. I will also show you how guests can receive personalized messages, expedite their check-in process, and interact with the app. Additionally, I will discuss how the app can be used for communication, generating door lock codes, and sending post-stay surveys to improve guest satisfaction."}