{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d228427320334690be735e1558b8ce06\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/assets/img/og/slack-protected-video.gif","duration":107.233333,"title":"How to Process Refunds Correctly","description":"This Loom explains how to process refunds correctly and safely. It emphasizes starting by finding the correct invoice and payment, then confirming the client, date, payment method, amount, and refund reason before issuing a refund. The discussion covers how refunds can impact invoices, payments, wallet balances, reporting, and staff reconciliation, and notes that refunds may return some value to the client wallet rather than the original external payment method. It also advises adding a clear refund note when supported, and reviewing invoice balance, payment summary, client wallet, and reporting impact after the refund. "}