{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d2bb9b6318104e0b90a252a592116f48\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d2bb9b6318104e0b90a252a592116f48-3d104634f2e2018a.gif","duration":154.166667,"title":"Monitor Google Reviews and Manage Reputation","description":"This Loom explains why monitoring and responding to Google reviews matters for dealership reputation. It notes that Google is often the first place customers research a dealership and that ratings shape first impressions before they visit. The Loom shows how the CME platform monitors external review sources within the account, highlighting Google reviews on a dashboard and centralizing feedback in a review stream. It also describes in-platform actions such as translating reviews, adding notes to flag them, forwarding to teammates, and replying to customers."}