{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/d3b12c5cce3940e88b9d83f7c558c6aa\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/d3b12c5cce3940e88b9d83f7c558c6aa-b1956830adce2879.gif","duration":1008.713,"title":"Personal Policy Change Pipeline B Training ","description":"In this video, I provide a detailed breakdown of the Policy Change Pipeline, explaining how it captures potential changes in policies based on customer requests. I walk through the stages from requested changes to processing, highlighting the importance of gathering client information and utilizing service tickets effectively. Viewers are instructed on creating and managing service tickets, including follow-ups and automated communication methods."}